QUALITY REVIEW & RECORDS / BUYING ANSWER
Recording a product nonconformity.
What should a supplier receive when a sample or batch differs from the specification?
details to the table.
Read the answer.
Review the requirements.
Discuss your project.
THE BUYING ANSWER
Start with a clear definition.
Identify the affected item, requirement, observed difference and supporting evidence. State the next review needed without presuming the cause. Keep the issue record connected to the approved specification and the relevant order.
The decision behind the detail.
A clear observation helps investigation. A general complaint without location or identifiers can lead to an unrelated correction.
PREPARE ONLY WHAT IS RELEVANT
Three details to bring.
- Affected scope
- Name the style, variant, batch or carton.
- Requirement and observation
- Record what was agreed and what was found.
- Next action
- Describe the response or review requested.
Check together
- Separate observed facts from suspected causes.
- Attach traceable evidence.
- Keep the issue open until the agreed resolution is verified.
READY TO DISCUSS THIS DETAIL?
Take it into your project.
Go straight to an enquiry, or add a note first. Every field here is optional.
Add a working note (optional)
Leave anything undecided blank. These notes do not approve a sample or order.
Preparing your local note…